by InScope-AML

April 25, 2024

Leaving a good first impression when onboarding new customers in the AML space

The saying “Start as you mean to go on” provides the single best piece of advice to companies onboarding new customers as it highlights the power of providing a great first impression.

This is especially true when the service being provided falls under the remit of anti-money laundering legislation that involves the filling of a multitude of forms, submission of documentation, and long phone calls with endless (sometimes useless) questions to cover all the bases.

And yet the right software for AML compliance management can help manage the process seamlessly and provide the customer with a positive onboarding experience.

A solution such as InScope-AML allows companies to customise new customer onboarding to the specific needs of each customer, providing a tailored journey at the new customer’s preferred time and place. And based on the experiences of all previous onboarding, the software can provide a more streamlined process by cutting out questions and other requirements that are not needed for the specific customer.

It is not surprising that a new customer’s onboarding experience is a major influence on a company’s Net Promoter Score, or rather the extent to which a company’s customers would recommend the company to the people they know. So such an investment not only ensures that your customers remain loyal and do not leave, but also generates positive word of mouth that is important to attract more new customers. To quote another saying, “You never get a second chance to make a good first impression.” So make sure you get it right the first time.

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